Our payment terms are structured as follows:

First Payment - 50%: A deposit of 50% of the total booking amount is required a specific number of days before your arrival date or before the agreed set date.

Final Payment - 50%: The remaining 50% balance is due upon arrival at the resort.

What payment methods do you accept?

We accept the following payment methods: Bank Transfer, Cash, and Digital Payment Services.

What is your cancellation policy?

Important Notice: All cancellations must be communicated to us in writing (email or letter) to be considered valid.

Cancellation with 2+ Weeks Notice: Full refund available. If you cancel your booking at least 14 days before your scheduled arrival date, you will receive a complete refund of all payments made.

Cancellation with Less Than 2 Weeks Notice: Partial refund available. Cancellations made less than 14 days before arrival will receive a partial refund, subject to our discretion and circumstances.

Late Cancellations: No refund policy. In certain circumstances involving very late cancellations, no refund may be provided.

Can I reschedule my booking?